TERMS AND CONDITIONS
 

Last updated: [14/08/2025]

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Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by these Terms & Conditions of use and sale, which together with our Privacy Policy and Cookie Policy govern Privileged Prints’ relationship with you. If you disagree with any part of these terms, please do not use our website.

1. WHO WE ARE

The term “Privileged Prints”, “us” or “we” refers to the owner of the website:

Privileged Prints
Marlowe Innovation Centre,
Marlowe Way, Kent, CT12 6FA, United Kingdom
Company Registration Number: 14506954 (registered at Companies House, UK)

The term “you” refers to the user or viewer of our website and/or purchaser of our products.

2. USING OUR WEBSITE

• The content of this website is for your general information and use only. It may change without notice.

• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

• This website contains material which is owned by or licensed to us (including artwork, design, text, and images). You may not reproduce, distribute, or use any material without our written permission.

• All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

• Links to other websites are provided for your convenience; they do not signify endorsement, and we have no responsibility for their content.

3. PRODUCTS

• We take care to ensure product descriptions, images, and prices are correct. However, colours may vary slightly from how they appear on your screen.

• Sizes given are approximate and may vary slightly due to printing processes.

• We reserve the right to refuse orders where product information has been incorrectly published (including prices and promotions).

4. ORDERING

• When you place an order, you will receive an order confirmation email — this is not acceptance of your order, just confirmation we’ve received it.

• Your order is accepted, and a contract formed, when we dispatch your items.

• If an item is unavailable, we will contact you to offer an alternative or a full refund.

5. PRICING & PAYMENT

• All prices are listed in GBP (£) and include VAT where applicable.

• Payment must be made in full before your order is dispatched.

• We accept payment by the methods displayed at checkout (including PayPal, Klarna, Clearpay, and credit/debit cards).

6. DELIVERY

• We aim to dispatch orders within the timeframes stated on our website. These may vary during busy periods.

• Delivery times are estimates only; we are not responsible for delays caused by postal or courier services.

• Risk in the products passes to you on delivery.

7. RETURNS & REFUNDS

• If you are not happy with your purchase, you may return it within 14 days of receipt for a refund, unless the product is personalised or custom-made.

• Returned items must be in their original condition and packaging.

• Refunds will be processed via the original payment method within 14 days of receiving your return.

• To start a return, contact us at support@privilegedprints.com.

8. REVIEWS & CUSTOMER CONTENT

• By submitting a review, testimonial, or any content to us, you grant us permission to use it (and your first name/location) in our marketing and on our website.

• You are responsible for ensuring any content you submit is lawful and does not infringe the rights of others.

9. LIABILITY

• We do not guarantee that the website will be error-free or uninterrupted.

• To the maximum extent permitted by law, we are not liable for any indirect or consequential loss arising from the use of our website or products.

• Our total liability in respect of any claim is limited to the price you paid for the product.

10. PRIVACY & COOKIES

• Your privacy is important to us. Please read our Privacy Policy for details of how we collect, use, and protect your personal information.

• For information about how we use cookies, see our Cookie Policy.

11. GOVERNING LAW

Your use of this website and any dispute arising from such use is subject to the laws of England, Northern Ireland, Scotland, and Wales.

12. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time. Changes take effect immediately upon posting on our website.