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PRIVACY POLICY

At Privileged Prints, accessible from www.privilegedprints.com, protecting your privacy is one of our highest priorities. This Privacy Policy explains what personal data we collect, how we use it, and your rights in relation to it.

If you have questions or need more information, please contact us at support@privilegedprints.com.

This Privacy Policy applies to our online activities and is valid for visitors to our website with regards to information that they share and/or that we collect through our site. It does not apply to information collected offline or through other channels.

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CONSENT

By using our website, you consent to this Privacy Policy and agree to its terms.

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INFORMATION WE COLLECT

We collect and store the following types of information when you interact with our website or services:

  • Contact details: name, email address, postal address, telephone number.

  • Account details: login details, password (hashed), purchase history.

  • Order information: billing and shipping addresses, products purchased, transaction details.

  • Payment details: If you choose to save your payment details for faster checkout, your card information will be securely stored by our payment provider (Wix Payments and its underlying processors such as Stripe). We do not store or have access to your full card details. Your payment information is encrypted and handled in compliance with the Payment Card Industry Data Security Standard (PCI-DSS). You can remove your saved card details at any time by managing your account settings.

  • Birthday (optional): if provided, so we can send you special offers or personalised greetings.

  • Communications: messages, feedback, product reviews, recommendations, comments.

  • Technical information: IP address, browser type, operating system, pages visited, page response times, interaction data.

  • Marketing interactions: email engagement (opens, clicks), review submissions, newsletter preferences.

  • Telephone/WhatsApp messages: if you contact us by phone or WhatsApp, we may collect your phone number, the contents of your message, and any information you choose to share during the conversation.

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If you contact us directly (by email, contact form, phone, WhatsApp, or post), we may also collect any information you choose to provide in your message.

HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

  • Order fulfilment – to process, package, and ship your order.

  • Customer support – to respond to your queries and requests.

  • Website operation – to maintain, improve, and personalise our website and services.

  • Marketing & communications – to send you updates, newsletters, promotions, review requests, and relevant product recommendations (with your consent or where legally permitted).

  • Birthday greetings and offers – if you have chosen to share your birthday, we may send you special offers, discounts, or greetings around that date.

  • Analytics – to understand how visitors use our website and improve user experience.

  • Legal compliance – to meet our legal, tax, and accounting obligations.

  • Fraud prevention – to detect and prevent fraudulent or unauthorised transactions.

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HOW DO WE COLLECT INFORMATION?

We collect information when you:

  • Place an order.

  • Create an account.

  • Subscribe to our mailing list.

  • Submit a review or testimonial.

  • Contact us via email, forms, phone, WhatsApp, or social media.

  • Browse our website (via cookies and analytics tools – see our Cookie Policy for more details).

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WHY DO WE COLLECT INFORMATION

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages, depending on whether you have created an account.)

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

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HOW DO WE STORE, USE, SHARE, AND DISCLOSE SITE VISITOR’S INFORMATION?

Your data is stored on secure servers by our service providers (including Wix.com). Payment details are processed securely by PCI-DSS compliant providers – we never store your full card number.

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HOW DO WE COMMUNICATE WITH OUR SITE VISITORS?

We may contact you:

  • About your account or order.

  • To request feedback or a review (via Fera).

  • With marketing communications (via MailerLite) if you’ve opted in.

  • With birthday greetings or offers (if you’ve provided your date of birth).

  • To resolve disputes, collect fees, or enforce agreements.

We may contact you by email, telephone, WhatsApp, text message, or post. You can opt out of marketing emails at any time by clicking the “unsubscribe” link in any email or by contacting us.

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HOW DO WE USE COOKIES AND OTHER TRACKING TOOLS?

We collect only essential cookies, to improve functionality of our service. For further details please see our Cookie Policy.

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HOW TO WITHDRAW CONSENT TO STORE DATA?

If you no longer want us to process your data, please contact us at support@privilegedprints.com or write to:
Privileged Prints, Marlowe Innovation Centre, Marlowe Way, Kent, CT12 6FA .

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We may update this Privacy Policy from time to time. Changes will take effect immediately upon posting on our website. If the changes are significant, we will notify you by email or a notice on our site.

WHO WE SHARE YOUR DATA WITH

We do not sell your personal data. We share it only with trusted third parties who act as data processors and help us deliver our services:

  • Wix.com Ltd. – our website host and ecommerce platform.

  • Payment processors – such as PayPal, Klarna, and Clearpay (for payments and fraud prevention).

  • Fera Commerce Inc. – for collecting and displaying customer reviews, and for sending review request emails.
    Privacy Policy: https://www.fera.ai/privacy

  • MailerLite UAB – for managing our email marketing campaigns, newsletters, and automated communications.
    Privacy Policy: https://www.mailerlite.com/legal/privacy-policy

  • WhatsApp LLC (Meta Platforms, Inc.) – if you contact us via WhatsApp.
    Privacy Policy: https://www.whatsapp.com/legal/privacy-policy

These companies process your data on our behalf under contractual agreements and in compliance with UK GDPR.

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INTERNATIONAL DATA TRANSFERS

Some of our service providers (including Fera, MailerLite, and WhatsApp) store and process data outside the UK/EEA. Where this occurs, they use Standard Contractual Clauses (SCCs) or other appropriate safeguards to ensure your data remains protected.

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LAWFUL BASIS FOR PROCESSING

We process your data under the following lawful bases:

  • Contract – when processing your orders and account.

  • Consent – when you sign up for our newsletter, provide your birthday, or opt in to marketing communications.

  • Legitimate interest – to request reviews from recent customers, improve our services, and prevent fraud.

  • Legal obligation – for tax, accounting, and legal compliance.

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YOUR RIGHTS : UK GDPR

You have the right to:

  • Access a copy of your personal data.

  • Request correction of inaccurate data.

  • Request deletion of your data (subject to legal requirements).

  • Withdraw consent for marketing or birthday offers at any time.

  • Restrict or object to certain types of processing.

  • Data portability – request a copy of your data in a machine-readable format.

To exercise these rights, contact us at support@privilegedprints.com.

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